Shipping & Returns

 

At Niche Beverly, we’re dedicated to ensuring a smooth and satisfactory experience for our customers. Below is our updated information about order processing, shipping, returns, and more. For any queries, please feel free to contact us.

Order Processing:

• Orders placed after 4 p.m. WST will be processed the following business day.
• Orders placed after 12 PM WST on Friday will begin processing the following Monday.

Custom or Special Order Furniture:

• Custom and special order items cannot be canceled or returned.
• Change orders can only be accepted within 24-48 hours from order submittal.
• Estimated lead time is 12-16 weeks, pending no delays Excluding holidays and closures (to be confirmed with the manufacturer). Lead time varies based on the final destination.
• While Niche strives to deliver within the estimated lead time, delivery times are only estimations and delays may occur. Niche will not accept liability for inaccurate estimations.
• Niche cannot take responsibility for any delays in production or delivery that happen as a result of the Covid-19 pandemic.

Returns & Exchanges:

• We cannot accept cancellations, returns, or exchanges on discounted special orders or custom-ordered merchandise.
• All special orders are final. Returns for in-stock items will only be refunded within one day of purchase via check.
• Exchanges for store credit will only be offered within five (5) business days of purchase.
• All items must be in original packaging. No returns or exchanges are accepted after five (5) business days of purchase.

Floor Samples:

• Floor sample merchandise may present imperfections and is sold in as-is condition.
• All sales on floor samples are final and non-returnable.

Shipping & Delivery:

• Receiving your shipment or delivery at your provided address requires payment in full.
• It is your responsibility to inspect all items upon arrival.
• Once goods have left your original delivery address and/or after 48 hours of delivery, Niche will not accept responsibility for damages or claims.
• For any inside delivery, you are responsible for ensuring that all goods have free and easy access to their intended destination.

Damage Claims:

• Shipments must be inspected immediately upon receipt.
• Damage claims on shipped items must be made within 48 hours of package arrival.
• It is the customer’s responsibility to inspect purchases for damages within this time frame.
• All claims must be submitted via email with detailed descriptions and images.

Storage:

• Customers are subject to a $20.00 per day per item storage charge if unable to take receipt within 15 days of being notified of delivery. This must be paid prior to delivery.

Reviews & Feedback:

• We value your feedback! If you’ve had a positive experience with us, please leave a review on our Google Business Profile.
• For any concerns or suggestions, please reach out directly. We’re here to help!

 

Contact Us:

• Address: 8770 Beverly Blvd, Los Angeles, CA 90048.
• Phone: (310) 855-1755.
• Email: .
• Website: nichebeverly.com.